We have been with Tekmart Africa long before they re-branded. Not only are their consultants technically proficient, but I really love that they have always been able to explain concepts about parts compatibility to our employees in a manner that is easy for them to understand. They offer prompt service and superior technicians who are respectful of all users' experience levels, all without complaining. We also love how quickly we get help when we call or email and how we are not just depending on one particular person to get to us in a long list of their clients. All the team members in both sales and support are very patient and great at walking you through easy solutions. They've scaled with us and successfully managed the technical aspects of our business.
We highly recommend them; more so their enterprise support desk.
Tekmart has always been my first choice for replacement parts for Dell servers and storages.
Some connecting cables and drives for our PowerVault MD1000 got misplaced in a company move and after some research found these replacement cables here. It was at a much better price than from Dell itself and works great!
I get great customer service when I call and the check-out process is flawless. As an IT professional with many years in the industry, I am glad that they have made it easy to find the replacement parts I needed by searching using the part numbers. The product descriptions are easy to read and stock numbers are clearly displayed. This is one of the few places where I could buy discontinued 7-year old SAS hard drives to match existing drives in our PowerVault storage, new!
All in all, it is an easy site to navigate and great over the phone support; items and prices are very good! Shipping is quick with excellent parcel and tracking quality.
We rely heavily on our IBM Power systems for our IT network. In the past we had a supplier managing all our IT hardware needs. We have always relied on their sales and technical support teams to answer our calls at any time of the day and provide us with prompt service... The engineers have always made things easy for us.
We have replaced one of our servers and bought a storage system from them that put us into a domain environment. Kobus, from their technical support, kept us informed in their reasoning every step of the way on why we needed to standardize on Storwize SAN storage as they were carving out a solution for us. Essentially, they brought us up-to-date. We were using tape for backups and the new solution has migrated us to a more secure hybrid cloud and on-premise backup solution.
Our business is now more secure after implementing a firewall they recommended as we had no firewall prior, resulting in a far more effective and secure disaster recovery plan.
Kudos to the guys who manage their technical blog; very helpful and useful...
It was really easy and simple to create and set up an account with them for a first time user. Their listed data center product portfolio is wide and prices are ok. FedEx shipping is fast with excellent parcel and tracking quality though the charges sometimes seem exorbitant. Wish they would use a cheaper option for couriers. Just a suggestion.
I will definitely be using this site in the future.
I always look forward to great conversations with the technical support specialists!
They are a great company, knowledgeable, very helpful and quick to deliver. I love the quality of the refurbished products. Their one year warranty is extra peace of mind. We have ordered several servers from Tekmart Africa over the years and never been disappointed with the service. We usually create a custom configuration and they build it, turnaround is very fast with the server arriving a couple of days after ordering.
I would be happy to buy from them again.