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Testimonials

Brilliant Service

* We have a great relationship with Tekmart Africa for our enterprise hardware requirements. Their staff is made up of the highest caliber of...
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Excellent Service

* The service received from Peter of this company was way above my exceptions. On a short notice I was able to acquire a spare part for one of our...
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Thanks

* Would wish to recommend the Tekmart team on an excellent service that we received last week. Our servers went down that also resulted in the VMs...
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Excellent Service

* The service I got from TEKMART and especially Peter, was way above my expectation. I was assisted with a part of one of our servers that not even...
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Prompt delivery

* Needed some entry-level virtualization machines. The guys in technical were very helpful, especially Kobus who was very clued with what we wanted...
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IBM

IBM Replaceable server components guidelines:-

There are four types (read Categories), of IBM replaceable components.

  • Consumables: 
    • Purchase and replacement of consumables (components, such as batteries and printer cartridges, that have depleting life) is your responsibility. If IBM acquires or installs a consumable component at your request, you will be charged for the service.
  • Tier 1 customer replaceable unit (CRU): 
    • Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Tier 2 customer replaceable unit: 
    • You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Field replaceable unit (FRU): 
    • FRUs must be installed only by Trained service technicians.

When ordering parts, please have the 7-digit part number available at the time the order is being placed.

  • Marketing part numbers are used to purchase a product as an additional accessory or upgrade for your computer.
  • Field replacement unit (FRU) part numbers are service part numbers used to replace a defective part currently installed or attached to your computer.

Figure 1: A sample representation of an IBM SR630 server; showing  parts that we typically stock at Tekmart Africa.

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