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Tekmart Answers your Gift Certificate Questions.

Tekmart Answers your Gift Certificate Questions.

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Your Gift Certificate Help Desk.

Purchase your gift certificate here.

 

Frequently Asked Questions on our Tekmart Africa issued certificates.

 1. Our Gift Certificate limitations.

  •   >>Gift cards are sold as unique digital codes. Tekmart Africa doesn’t create or ship physical gift certificates.
  •   >>At checkout, a gift certificate’s value will be subtracted from the order total. This includes tax and shipping.
  •   >>Our Gift certificates never expire.
  •    >>When purchasing a gift certificate, customers will go directly to checkout after clicking "Add to Cart". Gift certificate checkout doesn’t include custom forms or fields.

 

 2.Do we charge tax on gift card purchases?

Purchasing a gift certificate isn't subject to tax. However, normal South African tax rules apply to any order made in conjunction with a gift certificate.

 3.Do we  sell physical gift certificates?

Our Gift certificates are only available through our store as a digital code.

 4.How do I redeem my gift certificate?

To learn more about gift certificate purchases and redemption, see how how customers redeem gift cards here

 5.Do these gift certificates cover tax and shipping? 

Yes. Since these are digital products, no shipping is required. As such no shipping charges are charged. They are delivered electronically via the customers' validated email addresses.

 6. Can I use my Tekmart Africa issued gift certificate between sites; or buy from other e-Commerce sites?

Unfortunately not. Tekmart Africa's issued Gift Certificates can only be used to buy products on the site that created them, and that's us. These are not transferable to any other site. However, you could send a gift certificate to a friend to purchase form us.

7. Can customers split an order between a gift certificate and a credit card / debit card or even, EFT settlement (payment)?

Absolutely. Yes. If their order total exceeds the value remaining on their gift certificate, they can pay the balance using standard payment methods.

8.Can I use more than one Tekmart Africa gift certificate on an order? 

Yes. You can apply multiple gift certificates to a singular order.

9. Do sale pricing and discounts apply to purchasing gift certificates?

Unfortunately. Simple answer is NO. Sales pricing and discount codes can’t be applied to purchasing a gift certificate. However, these discounts will apply to orders made using a gift certificate.

10.Can I refund a gift certificate? 

Yes. You can cancel and refund unused gift certificates. Partially used gift certificates can't be refunded.

11. Can I refund purchases made with a gift certificate?

 Yes. Refunding a purchase made with a gift certificate adds the refunded amount to the gift certificate's balance.

12. Is it possible to duplicate a gift certificate? 

No. Its not a good idea even if it were possible. It isn't possible to duplicate a gift certificate. Our system will pick it up and that certificate would be cancelled automatically. The original purchaser of the certificate would incur losses to the tune of the Rand value of that gift certificate.

13.Can I restrict a purchase with gift certificates to certain items and / or categories at Tekmart Africa's shop? 

No. Gift cards can be used for any order of physical, digital, or service products. Gift cards can't be used for subscription products. 

14. How does the recipient check their gift certificate balance?

The recipient will receive an initial email with the gift certificate balance. After entering the gift certificate code at checkout, they'll see the remaining balance if there is any.

15.What do I do if I lose my gift certificate code?

Just contact  customer care. We will then  resend the gift email notification to the customer.

For any other question or issue you may have with our issued gift certificates, don't hesitate to contact us via mail or call 0861 711 712 (within RSA) | +2711 027 6793 (international).

 

 

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